This webinar will:
Define secondary trauma and recognize its signs in themselves and colleagues, particularly as it relates to supporting families experiencing numerous stressors. • Identify self-care strategies that staff can use to sustain their own well-being. • Apply trauma-informed communication approaches to build trust and reduce barriers to engagement with families experiencing heightened fear or anxiety (e.g., related to ICE activity, privacy, or confidentiality concerns).
Distinguish between their professional role and personal responsibility, using strategies to manage the pressure to “have all the answers” while still offering meaningful support (listening, reassurance, referrals).
Describe how directors and admin staff can cultivate a team culture that supports staff well-being and models trauma-informed practice, so support extends beyond the individual staff to the whole program.